Be Our Guest

What We Do

The following information applies only to the Ronald McDonald House of Central Georgia.

Although all the Houses operate under similar guidelines, you will find that each House has its own personality.

The Ronald McDonald House is a Home Away From Home for families whose children are undergoing treatment at Macon area hospitals. Our goal is to provide temporary, affordable, yet quality housing in a comfortable, caring environment for all of the families who stay at our House. Our policies and procedures were developed to support this goal.

Any person who stays at the Ronald McDonald House must be able to peacefully interact with others in a community household. He/she must agree to abide by all house. Everyone who stays at the Ronald McDonald House is a volunteer and must be prepared to help keep the house clean and orderly. Failure to follow the guidelines will be grounds for removal from the Ronald McDonald House.

Who qualifies to stay at the Ronald McDonald House of Central Georgia?

All families must be referred to the RMH from a social worker, doctor or nurse at the Macon pediatric facility at which they will be seen and resides outside Bibb County. Families with a child or children eighteen (18) years of age or younger and be admitted to or receiving treatment at the Children's Hospital at the Medical Center of Central Georgia or the Coliseum Medical Center. Please see your social worker/case manager for further eligibility requirements. House staff will verify the hospital appointments and periodically review the status of the patients' treatment with the hospitals. The House welcomes families regardless of race, religion, nationality, gender or abilities. Exceptions to the guidelines may be made at the discretion of House staff members.

How can I make arrangements to stay at the Ronald McDonald House?

All families must be referred to the Ronald McDonald House from a social worker, doctor or nurse at the Macon hospital at which they will be seen or are currently being seen.

What is the cost of staying at the Ronald McDonald House of Central Georgia?

Families are asked to pay a nightly room charge of $15.00. Payment can be made by cash, check, Visa, American Express, MasterCard or Discover. If the $15.00 per night fee is a hardship for your family, please ask the House Manager about special payment arrangements. The manager will review your situation and try to make appropriate arrangements to accommodate you.
 

What time can I check into the House?

Families can check in between the hours of 9 am and 5:30 pm on Monday – Friday.

Families can check in between the hours of 9 am and 5 pm on Saturday and Sunday

Check in takes 30 – 40 minutes, so please plan accordingly. We ask families for a donation of $15 per night, however no one is turned away because of inability to pay. Donations from families help off set the costs to provide care and comfort for your family and families that will come after you. We will be happy to work with you to determine what is appropriate for your family. Payments can be made by cash, check, Visa, MasterCard, American Express or Discover.

All adults staying in the room must present a valid photo ID and complete the registration process before being shown to their room.

What are the House Guidelines?

The Ronald McDonald House is a unique facility. It is not a hotel but a communal living environment. Since 13 families are sharing living space, this house may not be an appropriate arrangement for everyone. All guests are dependent upon previous and future guests' cooperation in living and working together to keep our home safe, clean and operating smoothly. We ask that all guests treat our House as their home, including the responsibility of maintaining it. If you have any special skills in this regard, please notify the managers.

ALCOHOL is not permitted on our premises. This includes the parking lot.

SMOKING is strictly prohibited in the House. All tobacco products are strictly prohibited. Outside smoking area is provided.

PETS, ILLEGAL DRUGS, FIREARMS, AND OTHER WEAPONS are forbidden (no exceptions).

FOOD is permitted ONLY in the kitchen and dining room. Please clean under your dining table after eating, rinse dishes and put them in the dishwasher.

The PLAYROOM and TEENROOM close at 9:00 pm. This insures that residents who have bedrooms overhead or close by are not disturbed.

RESIDENTS must respect the privacy and personal property of the other residents of the House and the privacy, property and operations of the House itself. The management reserves the right to enter and inspect all rooms at any time at its discretion.

DISHES, for purposes of sanitation, must all be washed in one of the three dishwashers. PLEASE do not leave dishes in the sinks. Dishes are to be loaded immediately into the dishwashers. All families are asked to start dishwashers when they are full and to unload when the cycle is finished. Guests are expected to wash their own dishes and help keep the kitchen tidy. This is a never ending task.

CHILDREN: Parents are required to supervise their children at all times and are responsible for their behavior in the House. After 10 p.m., we request that children are quiet or in their rooms so that other families can rest.

Disruptive behavior will not be tolerated.

All guests must wear shirts and shoes at all times in the public areas.

A family is eligible to remain at the House as long as their child is in active treatment at a local hospital or medical facility and they follow all guidelines. Upon check-in you will be given a complete copy of the Guidelines. It is necessary for you to follow these guidelines or you may be asked to vacate the House.

At check-out, a family is asked to leave their room very clean for the next family.